Terms and Conditions for Singles Events, Personal Matchmaking & Online Platform

1. Introduction

Joining Something Special Introductions as a Matchmaking Member or 'Takes Two' Member for Online Matching enables us to have data on you that we can use to determine whether you would be a good match for our members. No data is shared online by Something Special or via any platform without your prior consent. We use your profile solely in-house amongst our matchmakers. We will also use your data to invite you to upcoming events that may be of interest to you.

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2. Application

These Terms and Conditions will apply to the purchase of membership by you (the member or you). We are Miss Julie Anderson trading as Something Special Introductions with email address matchme@somethingspecialintroductions.com; telephone number 07368 539 594.

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By using the services offered by Something Special Introductions (henceforth referred to as “the Company”, "we", "us" or "our”) you are agreeing to the terms and conditions (“the Terms” or “this Agreement”) set out below which apply to the use of both the website and our service and form the basis of the contract between us and you. You can only purchase the Services from the Website if you are eligible to enter into a contract and are at least 18 years old. The price payable for the services is as set out on the length of Membership Plan chosen and is inclusive of any applicable VAT. Your Membership with Something Special Introductions starts once payment has been processed.

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3. Service Description

Something Special Introductions offers a variety of ways for people to make new friends and for singles to meet someone special.

 

Our services include:

• Friendship Club – Social events and activities for everyone, whether single or in a relationship, to meet new people and make friends.

• 'Little Something' Dating Nights and Drinks for Singles – Events bringing singles together in a relaxed and friendly environment, with opportunities to make friends and potentially meet someone special.

• Takes Two – An online introductions platform where verified singles can express an interest in meeting one another.

• Personal Matchmaking – A personalised introduction service for singles looking for a relationship.

• Consider Me – A free opportunity for singles to be considered for introductions to Personal Matchmaking members.

• Dating Support – One-to-one guidance and support for singles navigating dating and relationships.

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Further information, including the terms applicable to each offering, is provided in the relevant sections below.

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4. Friendship Club

The Something Special Friendship Club offers social events and activities and is open to everyone, not just singles.

Friendship Club events are also subject to the Event Terms and Conditions, Cancellation Policy and Participation Policy. These apply to event bookings, including cancellations, transfers and refunds, as well as attendance and participation in Friendship Club events.

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5. 'Little Something' Dating Nights & Singles Drinks

 

5.1 'Little Something' Dating Nights

'Little Something' Dating Nights are in-person singles events organised by Something Special Introductions. Dating Nights are offered across a range of age groups, starting at 25–40 and increasing in five-year increments up to 65–80. Attendees must be within the advertised age range for the event they are attending.

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All attendees at a 'Little Something' Dating Night are required to provide two forms of valid ID, one of which must include both a photograph and date of birth, and to sign and adhere to the Something Special Introductions Code of Conduct.

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Everyone who attends a 'Little Something' Dating Night will be added to 'Consider Me', allowing them to be considered for potential introductions to Personal Matchmaking members, unless they choose to opt out.

 

5.2 Singles Drinks

Something Special Introductions also offers monthly Singles Drinks events, which are open to singles of all ages over 18.

 

5.3 Event Terms and Conditions

'Little Something' Dating Nights and Singles Drinks events are also subject to the separate Event Terms and Conditions and Cancellation Policy. These apply to event bookings, including eligibility, cancellations, transfers, refunds and other event-specific conditions.

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6. Online Introductions Platform – Takes Two

 

6.1 Takes Two Membership and How to Join

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Membership on the 'Takes Two' platform is free, but ID verification is required. You can verify your identity in one of two ways:

• In person (free): Attend a 'Little Something' Dating Night and bring two forms of ID (one must include both your photograph and date of birth). ID verification must be completed on the night – it cannot be done retrospectively.

• Online (£25): Book a Zoom verification appointment and provide two forms of ID.

 

Please note: Purchasing a ticket to a Dating Night does not automatically grant access to the platform. ID verification must be completed in person at the event or via Zoom.

 

To become a fully verified 'Takes Two' member, you must complete all five steps:

1. Meet the Matchmaker in person or via Zoom.

2. Provide two forms of valid ID.

3. Sign the Code of Conduct.

4. Complete the Takes Two Registration Form (to create your profile).

5. Complete the private Consider Me form (used to assess potential introductions to Personal Matchmaking members).

 

Once your ID verification is complete, you'll be given access to the platform to finish your profile and forms and view the 'Takes Two' Updates page. Once fully verified, you'll be able to view other verified members and request introductions.

If you no longer wish to be a member of Takes Two, you must cancel your Takes Two membership through your online account.

 

6.2 Requesting an Introduction

 

Verified 'Takes Two' members can view other members' profiles and request to be introduced to someone they are interested in.

 

Requesting an introduction is free. If the person you have requested is also interested in being introduced to you, you can choose to:

• Be coordinated to attend the same 'Little Something' Dating Night or Drinks for Singles – Free (each person books their own ticket).

• Share contact details – £12.50*

• Have your Matchmaker arrange a one-to-one date – £25*

 

You only pay if the request is mutual and you both agree to be introduced.

 

Personal Matchmaking members can share contact details for free, and date arrangements are included in their plan. However, they must still book and pay for any Dating Night events separately.

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7. Matchmaking Membership Options

The Matchmaking Service is designed to help members meet a potential partner through personalised introductions. Something Special Introductions searches its membership base and wider database for suitable people to introduce, with the option for members to exchange contact details and arrange to meet independently, or have a one-to-one date arranged by the Matchmaker.

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The first month of both Matchmaking Membership options is dedicated to onboarding, including the personal meeting with the Matchmaker, offline profile creation and completion of all necessary documentation. The personal meeting costs £300, which is included in the one-off Introductions Plan fee or paid as the initial £300 payment for the Introductions Lite Plan.

 

No introductions are made during the first month. Active matchmaking and introductions begin in the second month, once your profile has been approved and all necessary documentation has been received.

 

Your offline Matchmaker profile will typically be completed within two weeks of your personal meeting.

 

Introductions are provided on a one-at-a-time basis as part of an ongoing matchmaking service while you are seeking a partner. Matches may be recommended even if they only partially meet your stated preferences. The number and frequency of introductions will depend on your individual characteristics, preferences and the availability of suitable matches at any given time. Where you have identified specific requirements as deal breakers, these may significantly reduce the number of suitable people available for introduction and may therefore affect the frequency of introductions.

 

If a suitable introduction is not immediately available within Matchmaking Members, ‘Takes Two’ or ‘Consider Me’, we will continue to look as new members join and may also search within our broader database.

 

Your first introduction will be considered from the second month of membership, as soon as a suitable introduction becomes available.

 

7.1 The Introductions Plan

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• One-off payment for ongoing personalised matchmaking membership, with introductions provided over time based on compatibility and availability.

• An introduction is defined as the introduction email sent by the Matchmaker to the Matchmaking Member recommending a potential match. An introduction is considered to have been made once this introduction email has been sent to the Matchmaking Member, regardless of whether the Matchmaking Member chooses to proceed, the recommended match chooses to proceed, or a meeting ultimately takes place.

• Introductions are provided on an ongoing basis, with the aim of providing one introduction within each month from the second month of membership.

• If no introductions are made within a calendar month during the active matchmaking period, a complimentary ticket to a ‘Little Something’ Dating Night will be offered (subject to availability). This offer applies for the first 12 months of membership only.

• Includes a personal meeting with the Matchmaker (in person or via Zoom), valued at £300 and included in the membership fee.

• Includes the option of having some complimentary photos taken by the Matchmaker during an in-person personal meeting, if required. This is not a professional photography session.

• Membership can be placed on hold if you begin dating a new partner. No introductions will be made while your membership is on hold.

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7.2 The Introductions Lite Plan (Monthly)

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• The initial £300 payment covers the personal meeting with the Matchmaker. Monthly matchmaking payments of £125 begin in the second month.

• Monthly recurring membership can be cancelled at any time with seven days’ notice prior to the next billing cycle via your online account or by contacting us. Monthly payments are non-refundable once processed, except where required by law.

• Introductions are provided on an ongoing basis, with the aim of providing one introduction within each month from the second month of membership.

• If no introductions are made within a calendar month during the active matchmaking period, a complimentary ticket to a ‘Little Something’ Dating Night will be offered (subject to availability). This continues for as long as the membership remains active.

• Includes a personal meeting with the Matchmaker (in person or via Zoom), valued at £300.

• Includes the option of having some complimentary photos taken by the Matchmaker during an in-person personal meeting, if required. This is not a professional photography session.

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Monthly membership payments are non-transferable and do not contribute towards the one-off Introductions Plan fee. The Introductions Lite Plan and the Introductions Plan are separate options, and the monthly membership is not set up as instalments towards any other membership.

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7.3 Introduction Guarantee

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Due to the nature of this service, Something Special Introductions cannot guarantee introductions, as suitability and mutual interest depend on individual compatibility and the availability of appropriate matches at any given time.

 

From the second month of membership, introductions are provided on an ongoing basis, with the aim of providing one introduction within each month.

 

If no introduction is made within a calendar month during the active matchmaking period, members will be offered the opportunity to attend a complimentary ‘Little Something’ Dating Night, subject to availability. For members on the Introductions Plan, this offer applies during the first 12 months of membership. For members on the Introductions Lite Plan, this offer applies while membership remains active. Any unused offers will be cancelled upon cancellation, expiry or suspension of membership.

 

7.4 Membership Suspension

 

If you find a partner, the Introductions Plan allows you to pause and reactivate your membership if you later become single.

 

No further recommendations will be made while on hold. Once a plan is cancelled, membership must be purchased again.

 

The Introductions Lite Plan cannot be put on hold.

 

If the Introductions Plan is cancelled, full payment is due to rejoin. For the Introductions Lite Plan, rejoining requires payment of the full initial £300 fee, followed by £125 monthly thereafter.

 

7.5 Reactivation of Matchmaking

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If a member pauses their membership and later wishes to resume matchmaking, the following will apply:

• If the member returns within 18 months of their last personal meeting, they will be required to complete an updated membership form to ensure their information is current. A new personal meeting may also be requested by the member or recommended at the discretion of Something Special Introductions.

• If more than 18 months have passed since the last personal meeting, a new personal meeting is required before matchmaking can resume.

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A fee of £300 applies where a new personal meeting is required or chosen.

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8. Consider Me

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'Consider Me' is the pool of individuals who can be considered for introductions to Personal Matchmaking members.

 

Everyone who attends a 'Little Something' Dating Night will be added to 'Consider Me' unless they choose to opt out.

 

There is no charge to join 'Consider Me'. If you have attended a 'Little Something' Dating Night, your ID verification is completed in person as part of the event. If you have not attended a 'Little Something' Dating Night and would like to join 'Consider Me', you will need to complete a Zoom ID verification. The cost of Zoom verification is £25.

 

To be included in 'Consider Me', you must:

• Meet the Matchmaker in person at a 'Little Something' Dating Night or via Zoom.

• Provide two forms of valid ID.

• Sign the Code of Conduct.

• Complete the private Consider Me form.

 

The information provided on the 'Consider Me' form is used by the Matchmaker to assess your compatibility for potential introductions to Personal Matchmaking members.

 

If you no longer wish to be considered for introductions, you can cancel your 'Consider Me' membership through your online account or contact Something Special Introductions to opt out.

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9. Zoom Verification

 

Zoom ID verification costs £25 and allows you to join 'Takes Two', 'Consider Me', or both, once you have completed the relevant registration requirements.

 

9.1 Cancellations and Rescheduling

 

Appointments can be rescheduled with at least 48 hours' notice, subject to availability.

 

Once a Zoom verification appointment has been completed, no refund will be provided, subject to your statutory consumer rights.

 

If you wish to cancel before your appointment, refunds will be considered in accordance with your statutory cancellation rights. Outside those rights, bookings are non-refundable.

 

If Something Special Introductions cancels an appointment, a full refund or alternative appointment will be offered.

 

10. Dating Support

 

10.1 Dating Support Services

 

Something Special Introductions offers a range of Dating Support services, including Profile Writing, Technical Help, Confidence in/Returning to Dating sessions and Photo Sessions.

 

Details of the services currently available, including prices and what is included, can be found on the Dating Support page of the website.

 

10.2 Cancellations and Rescheduling

 

Dating Support appointments can be rescheduled with at least 48 hours' notice, subject to availability.

 

Once a Dating Support service has been completed, no refund will be provided, subject to your statutory consumer rights.

 

If you wish to cancel before your appointment, refunds will be considered in accordance with your statutory cancellation rights. Outside those rights, bookings are non-refundable.

 

If Something Special Introductions cancels an appointment, a full refund or alternative appointment will be offered.

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11. Privacy and Data Protection

 

11.1 Privacy

We value the privacy and experience of our members and reserve the right to take any action we feel appropriate to those who fail to adhere to the Terms of use laid out in this document, including but not limited to suspension or termination of membership without notice. In accordance with this, you agree that we may, at any time and without notice, suspend or terminate your account if you are found to have undertaken any of the following:

• cause distress or harass in any way a fellow Member, director or employee of the Company;

• take any action that may negatively affect the experience of fellow members;

• act fraudulently or mislead a fellow member or employee of the Company at any stage of the process;

• take any action that may bring the reputation and name of the Company into disrepute;

• provide any information or images that are not wholly accurate and/or for which you do not have permission to use;

• infringe the rights, including but not limited to privacy relating to the display and distribution of personal data and images of any other member or employee of the Company;

• disclose confidential information to third parties;

• enter into any discussions with the press regarding Something Special Introductions, our members or the services provided either during or after membership, this is to protect all members;

• disclose personal information to others about any members you may meet or receive profiles for including but not limited to posting online or altering any profiles or photographs you receive from us.

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11.2 Data Protection (UK GDPR)

 

We will take every reasonable precaution to protect the privacy and personal information of our members in accordance with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

 

We confirm that:

• We will not share your personal information with third parties unless we have your consent, are legally required to do so, or have another lawful basis for sharing it.

• We will take reasonable steps to ensure that the personal information you provide is kept secure and used only for legitimate purposes connected with our services, as explained in our Privacy Policy.

• You have the right to withdraw your consent to the processing of your personal information at any time where consent is the lawful basis for processing. You may also request the deletion of your personal information, subject to any legal obligations requiring us to retain certain records.

 

To withdraw consent or request the deletion of your personal information, please email matchme@somethingspecialintroductions.com.

 

For a full breakdown of our Privacy Policy please click here [Privacy Policy].

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12. Conduct — Your Obligations and Responsibilities

By accessing or using our services, you agree and confirm that you:

• are unattached, no longer living at the same address as a former partner;

• are free to begin and actively seeking a relationship and provide true and accurate information relating to your personal circumstances;

• are at least 18 years old;

• do not have any criminal convictions you have not disclosed to Something Special Introductions;

• will provide and ensure that all information (including photographs no older than a year) is current, true and accurate; changes can be made by emailing matchme@somethingspecialintroductions.com;

• are not associated in any way with another introduction agency via employment;

• will not use the services for any commercial purpose or any purpose not expressly permitted;

• will act in good faith in all dealings relating to the site, the Company and other Members;

• must behave appropriately, respectfully and courteously in all dealings with members and staff, whether in person, phone, text or email. Intimidating, humiliating, criminal or damaging conduct will lead to termination without refund.​

 

13. Membership Obligations

• Adhere to the Company’s Code of Conduct signed at personal meeting.

• Inform the Company if you no longer want to be considered for introductions.

• Provide at least three good-quality photos for your profile.

• We cannot control other members’ responses or feedback.

• We do not conduct police or full background checks; exercise your own due diligence and caution. We meet members and verify ID and require signing confidentiality and conduct agreements. The Company cannot arbitrate disputes.

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14. Website and Platform Use

• We do not guarantee website accuracy or uninterrupted service. We are not liable for loss of content or materials uploaded. Content and logos are Company property.

• By joining Takes Two and making your profile public, you agree to your profile photographs and information being visible to other verified Takes Two members.

• Profiles and photos are vetted and inappropriate content removed.

• Members must adhere to codes of conduct on group chats and not share personal contact details publicly.

• Swearing or foul language is prohibited on the platform.

• Mutual matches agree to share contact information for dating nights or arranged dates.

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15. Liability

We exclude liability for economic losses, loss of goodwill, or indirect losses except for death or personal injury caused by negligence. Invalid provisions do not affect the rest. Failure to enforce any provision does not waive rights.

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16. Complaints and Problems

For questions or complaints, contact us Monday-Friday 10am-6pm on 07368 539 594 or email matchme@somethingspecialintroductions.com. We comply with Consumer Rights Act 2015.

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17. Suspending Membership

Membership may be suspended for up to 1 year for serious illness or injury at our discretion upon notification. You may suspend service as per your membership agreement with at least one-month periods. Services may also be suspended during investigations or if charged with criminal offences.

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18. Termination of Membership (Matchmaking / 'Takes Two' Platform)

We may terminate membership if:

• You breach these terms;

• You fail to maintain contact for 6+ months;

• You provide false information;

• We receive justified complaints;

• Significant changes in personal circumstances that affect service delivery.

 

No refunds apply on termination except within your legal 14-day cancellation right.

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19. Right to Cancel

 

You have the legal right to cancel your membership within 14 days of purchasing it, without giving a reason.

To cancel, please email matchme@somethingspecialintroductions.com.

 

Personal meetings and paid matchmaking onboarding will normally begin after the 14-day cancellation period has expired. If you expressly request that services begin within this period, you may be charged for work already provided, in accordance with your statutory consumer rights.

 

Cancellations after the 14-day period are non-refundable, except where required by law or otherwise stated in these Terms and Conditions.

 

Event bookings are subject to the separate Cancellation Policy.

 

20. Effects of Cancellation

 

If you cancel within the statutory 14-day cancellation period, you will receive a refund of payments made, less any charges lawfully due for services already provided at your express request.

 

The following terms apply to each membership:

• Friendship Club Membership: Any refund due within the statutory cancellation period will be provided without deduction of payment-processing fees. Where a member has already used their membership to receive discounted Friendship Club event tickets, the value of those benefits may be taken into account when calculating any refund, where permitted by law.

• Takes Two Membership: Membership is free, so no membership payment is refundable.

• Introductions Plan: £300 of the membership fee relates to the personal meeting with the Matchmaker. Once the personal meeting has taken place, this amount is non-refundable.

• Introductions Lite Plan (Monthly): The initial £300 payment covers the personal meeting with the Matchmaker. Once the personal meeting has taken place, this amount is non-refundable. Ongoing matchmaking membership begins in the second month, at £125 per month. Subsequent monthly payments are non-refundable once processed, except where required by law.

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Any refunds due under your statutory cancellation rights will be processed within 14 days of receiving your cancellation notice.

 

Cancellation and refund terms for Zoom Verification, Dating Support and events are set out separately in the relevant sections and policies.

 

Nothing in this section affects your statutory consumer rights.

 

21. Continuity of Service and Business Closure

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21.1 Introductions Plan

 

The Introductions Plan is a one-off payment for ongoing personalised matchmaking membership.

 

Membership continues until cancelled, with the option to pause at any time.

 

In the unlikely event that Something Special Introductions ceases trading or permanently withdraws the matchmaking service:

• Where membership has been active for six months or more, no refund will normally be offered.

• Where membership has been active for less than six months, a partial pro-rata refund may be offered, calculated from the membership start date, taking into account the £300 allocated to the personal meeting.

 

21.2 Introductions Lite Plan (Monthly)

 

In the event that Something Special Introductions ceases trading or permanently withdraws the matchmaking service, the Introductions Lite Plan membership will end and no further monthly payments will be taken.

If the service ends partway through a paid membership month, a proportionate refund for the unused days of that month will be provided. Payments for previous membership months are not refundable solely because the business closes.

 

Nothing in this section affects your statutory consumer rights.

 

22. Loyalty Rewards & Introduce a Friend

 

22.1 Loyalty Rewards

Loyalty Stars are awarded for registration, event attendance and membership purchases. Stars can accumulate towards discounts on Friendship Events, Singles Events and Matchmaking Plans.

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No Stars are awarded where tickets or membership are cancelled.

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22.2 Introduce a Friend

You can earn Loyalty Stars by recommending a friend. To recommend a friend, complete the online Introduce a Friend form with their details before they make a purchase.

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You will receive 10 Stars for completing the form. Any additional Loyalty Stars earned for a friend's purchase or attendance will be added 14 days after their purchase or attendance.

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