Cancellation Policy for Events

This Cancellation Policy applies to all ticketed events organised by Something Special Introductions unless alternative terms are stated on the individual event listing before booking.

Ticket prices for 'Little Something' Dating Nights and Drinks For Singles include a non-refundable £2 booking fee.
Ticket prices for Friendship Club Events include a non-refundable £1 booking fee.

The cancellation policy depends on how much notice is given before the event.

Anyone who has booked and paid for an event may cancel at any time by emailing a cancellation request to matchme@somethingspecialintroductions.com.

Please refer to the Cancellation Notice Period Table for a summary of the refund and transfer options available depending on the notice period given before the event.

*Please see the full policy below for details relating to postponed or cancelled events, coupon codes, complimentary tickets and other circumstances.

Attendee Cancellations & Transfers

21 Days or More Before the Event

If a cancellation request is made 21 days or more before an event, attendees may choose one of the following:

Transfer to another suitable event of an equivalent ticket value, subject to availability.
Receive a coupon code for the value originally paid.
Receive a refund minus the non-refundable booking fee paid at the time of booking.

7–20 Days Before the Event

If a cancellation request is made between 7 and 20 days before an event, no refund will be given. However, attendees may choose one of the following:

Transfer to another suitable event of an equivalent ticket value, subject to availability.
Receive a coupon code for the value originally paid.

Less Than 7 Days Before the Event

If a cancellation request is made within 7 days of an event, no refund, transfer or coupon code will be offered.

Cancelled Tickets

If you cancel your ticket and the event is subsequently postponed or cancelled, the cancellation terms that applied at the time of your cancellation will still apply.

Event Postponement or Cancellation by Something Special

Every effort is made to hold events at the dates, times and locations advertised. However, Something Special reserves the right to postpone, cancel, merge, relocate or reschedule events where necessary.

Something Special endeavours to achieve a balanced ratio of attendees where appropriate; however, this cannot be guaranteed. Where necessary, an event may be postponed, merged with another event or rescheduled to a different date.

If an event is postponed or cancelled and a rescheduled event is available, attendees will be contacted by email and their ticket will automatically be transferred to the new date unless they notify Something Special within 48 hours of the postponement email that they are unable to attend.

If you notify Something Special within 48 hours that you are unable to attend the rescheduled event, you may choose one of the following options:

Transfer to another suitable event of an equivalent ticket value, subject to availability.
Receive a coupon code for the value originally paid.
Receive a refund minus the applicable non-refundable booking fee.

If you confirm that you are able to attend the rescheduled event, or if no response is received within 48 hours of the postponement email, your ticket will remain valid for the rescheduled event and you will be deemed to have accepted the new date. From that point onwards, any cancellation will be dealt with in accordance with the standard Cancellation Policy.

If no rescheduled event is available, attendees may choose either a coupon code for the value originally paid or a refund minus the applicable non-refundable booking fee.

Coupon codes issued by Something Special:

Are valid for six months from the date of issue unless otherwise stated.
Are valid for a single booking only.
Cannot be split across multiple bookings.
Reflect the ticket value originally paid, even if ticket prices have changed.
May be used towards a lower-priced event; however, any unused balance will be forfeited and no refund, credit or additional coupon code will be issued.
Must be used before their expiry date.
Cannot be reissued once expired.
Cannot be exchanged for cash.
Are non-refundable.

Complimentary Tickets

If you have received a complimentary ticket as part of a promotion, membership offer or special arrangement, these cancellation rules still apply.

If you cancel with more than 7 days' notice, the organiser will usually transfer your complimentary ticket to another suitable event.
If you cancel within 7 days of an event, your complimentary ticket is non-transferable and will be cancelled.

Additional Costs

In the unlikely event that an event is cancelled within 3 hours of the event taking place, the organiser cannot accept responsibility for any travel, accommodation, food, drink, childcare, loss of earnings or any other costs incurred by the attendee.

Other Events

Where an event includes food, third-party tickets, entertainment, activities, travel arrangements or any other pre-paid costs, different cancellation terms may apply and will be clearly stated on the individual event listing before booking.

Where costs have already been incurred by Something Special on behalf of attendees, these may be non-refundable.

Unless otherwise stated on the event listing, tickets for these events are non-refundable and non-transferable.